Trust Me: Reputation as a Commodity in the Review Economy
Panel Discussion with Jodie Auster, Uber Eats, eBay, Sam McDonagh, Airbnb, Suzy Nicoletti, Twitter, and David Ramadge, eBay Australia
Join this panel discussion with heads of Twitter, Uber Eats, Airbnb, and eBay, on the significance of online reputation and reviews to businesses, and experiences and strategies for thriving in this environment. Moderated by Robert Skeffington, Senior Managing Director, FTI Consulting.
About the Speakers
Jodie Auster, Uber Eats, General Manager AU & NZ
Jodie is the Uber Eats General Manager for Australia and New Zealand. Uber Eats is an on-demand food delivery platform, that aims to make eating well effortless for everyone, everywhere. Jodie is an energetic leader with a unique combination of medical expertise, top-tier management consulting experience and business leadership in high-growth tech startups. She fiercely believes in asking 'why' - challenging common wisdom and thinking from first principles to solve problems and develop people. Jodie started her professional career as an Emergency doctor where she learned the art of hypothesis driven problem solving and triage. After completing her MBA at Melbourne Business School, Jodie spent two years at Bain & Company building her business foundation. Jodie fell in love with start up life as GM Operations at Scoopon, before moving to San Francisco in early 2013 to be at the heart of tech innovation in Silicon Valley. At Uber Eats, Jodie feels lucky to work on the complex operational challenges of a three sided marketplace, as well as building and motivating teams of exceptionally talented people. She enjoys the immense pace of growth and change at Uber, and the constant internal reflection and drive the company has to be an inspiring place to work. Jodie lives in Melbourne with her partner Rachael, their 7yo son Miles and their 3yo daughter Juliet.
Sam McDonagh, Airbnb, Country Manager AU & NZ
Sam has over 25 years experience in senior management roles across Australia, the United States and Asia, at companies including eBay (10 years, from start-up management team in Australia, Finance Director and New Ventures Category Manager in the US to Director of Southeast Asia) and iiNet as CMO. Prior to Airbnb, Sam was General Manager and advisor to US-based Dollar Shave Club’s Australian business.
Suzy Nicoletti, Twitter Australia, Managing Director
Suzy is Twitter Australia’ s Managing Director, responsible for leading the strategy, revenue and local operations for the platform. Since joining Twitter in 2014 as Head of Online Sales, Suzy has become instrumental in growing Australia to become a part of one of the fastest-growing regions for the company globally. A Silicon Valley native, Suzy was part of the founding team that established Google in Australia in 2008. In 2018, Suzy became a Dress for Success Ambassador and won the Chief Executive Women's Executive Education scholarship, a highly prized award to study at Stanford University in Interpersonal Dynamics for High-Performing Executive. As a founding member of TechSydney, Suzy is passionate about helping companies use technology to deliver entirely new ways to interact with their customers. She is a huge believer in the power of trust and reputation for organisations, and helping executives engage with their customers on social platforms.
David Ramadge, Senior Director of Product & Shipping of eBay Australia
Dave Ramadge is the Senior Director of Product & Shipping at eBay Australia. He is a seasoned technology and business leader across e-commerce and other industries. In December 2017, Dave re-joined eBay after nearly 10 years in Silicon Valley, where he split his time between innovating at scale in large technology companies and building starts-ups.
At eBay, he is focused on delivering a seamless end-to-end customer experience for buyers and sellers. In between his two eBay stints, Dave worked at Google in Product Strategy & Operations on products such as Google Maps and Local Search. He was also Co-Founder & COO of Neoglyphic Entertainment, a start-up focused on building advanced 3D and machine learning software for content creation and discovery in the entertainment industry. Prior to his career in the technology sector, Dave consulted to some of Australia’s largest companies and organisations as a consultant with McKinsey & Company.
Outside of work Dave searches Sydney for its best coffee, is a BBQ and craft beer enthusiast and spends (a lot) of time driving his four children around the city for kid’s sport.
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